Pathetic service

Extremely poor service from Finchoice. My account was settled by a third party on 8 April, however Finchoice debited my account for the installment at the end of April. I have trying since the beginning of this month to get reimbursed. I have been calling almost every single day and everytime the agent say that they can see the problem as the system indicates that the account was paid up. They promise to escalate the issue. This has been escalated, who know how many times. Team leaders do not even bother to get back to you. I have emailed the team leader (***) and I am still waiting to hear from him/her. A supervisor by the name of Fatima is trying to assist but I cannot also get hold of her.

This is the last time that I will deal with such an *********** company

Disgruntled former customer