Pathetic service

Good day

I would like to express my dissatisfaction with Finchoice, i took a mobile loan with them and repaid it before the debit could go off. I sent a proof of payment to them 3 weeks before the debit order date. To my suprise on the day the debit order is supposed to deduct an instalment went off. This is not the first time its happening where i settle the mobile money loan before time and yet Finchoice still deducts on my account. And on top of that they don`t close the account as instructed. I have this mobile loan still showing on my ITC profile as active which is not suppose to be the case. Please help me by removing this on my profile as i have paid it in full and dont owe you anything. I have spoken to 3 consultants that assured me the dbit order will not go off. and the account will be closed.