Pathetic Service

Dear FinChoice Customer Service Team,

I am writing to express my extreme dissatisfaction with the service I have received regarding my loan application. Despite being pre-approved and completing the debit mandate with my bank, it has been more than 48 hours without any progress or communication from your side.

I have called over 20 times, yet no one has been able to assist me. This is a clear violation of your SLA commitments and reflects a complete lack of professionalism and accountability. The service I have experienced is unacceptable, and I am appalled by the inefficiency and disregard for customers.

I demand immediate action on my application and a clear explanation for the delays. If this is the standard of service FinChoice provides, I strongly advise others not to waste their time with such incompetence.

Vivian ***