Pathetic service

I have just called Finchoice now and the lady i spoke to transferred me back to switch board when i told her that i dont need all the company adverti*****ts she was telling me about. She told me that she's following company procedures and when i said that i am not interested on such advert, she put my calll back to switch board. i spoke to the next one she transferred my call to the relevant person. my call was dropped after holding for so long. i only need a loan statement which they have failed to give me since i took this loan with them in June 2018. these people follow company procedures when they want to tell you about their loans but fail to follow the same procedures to keep you updated with the loan repayment. is it because they want to hide some details on the charges they are adding on the loan. Soo angry with such terrible service. There is no service at all.