Pathetic service

Absolute pathetic service.i app**** for a loan online sent all the necessary docs and according 2 an email received i was told i was successfull.A week passed no feedback so i contacted support only 2 find out that my passport was not accepted as identification so i sent a copy of my id and for a the next 3 to 4 days no feedback from them.I phoned aupport again and the 2nd consultant told me all is well they would send a confirmation sms to confirm the funds being payed into my bank acc.Another 3 days passed no sms so i called support once again and another consultant informed me that now they needed bank statements where in the first place they said it was not needed but crux of the story is no communication from them.