CC
Caswin C

1 reviews | Active since Oct 2016

11 Sept 2018, 17:01

Pathetic service

I always have to turn to HelloPeter with Finchoice.

I had a loan with Finchoice but due to me being diagnosed with a chronic disease lupus i had to pay for treatment and tests etc. Therefore i fell in arrears with my accounts with Finchoice. And this month i was able to settle both my loans i had a 6 month flexi loan which was with Saya Recoveries and i have settled it.

Then i had a quick advance with ARA. I called ARA but instead they told me they got my 6 month flexi loan account how could Saya and Ara have the same account ? I am obviously not going to pay ARA as well. I was told that Ara has the quick advance account but they telling me they got the flexi loan account. I then decided to call legal at Finchoice and Jemina Stevens dealt with complaint she also provided me with banking details as the account was withdrawn from ARA like she told me but when i called Finchoice earlier i was told that the account is still with ARA which means Jemina **** to me . I have paid R1400.00 to the banking details Jemina provided i will attach POP. She is now ignoring my emails can someone professional deal with my query asap as i am tired of calling and have my name cleared cause it seems like my ITC record will never be cleared. I will never go in to business that involve Finchoice and Homechoice i have always had bad experience. I would like to know where my R1400.00 went to and i want proof that all my loans are closed with Finchoice.

0
Replies (2)
Finchoice
Finchoice's reply13 Sept 2018, 10:47
Official

Good day,

We apologise for the service that you received. We have addressed this and hope all is in order.

Kind Regards

FinChoice Team

Best regards,

CC
Caswin C's update17 Sept 2018, 22:38
Reviewer Update
Atleast i received paid up letters but Jemina should leave her attitude at home and not tag it along with her to work. She is plain rude she tells me she tried calling all my cellphone numbers after i updated my cellphone number a while ago with Finchoice and i gave her this new number on the phone when i started querying. This is how Finchoice employees treats their customers . She has been ignoring my emails now all of the sudden she says she tried calling me. Thank you for the paid up letter i'm glad Finchoice is out of my life now i'll be closing my homechoice account asap . I want nothing to do with Finchoice and i don't want apologies either i am only spreading the word about how rude your employees are.