Pathetic funeral policy from finchoice

Hi all, please think twice before taking out the funeral policy with finchoice. My father passed away last week on the 30th of June 2022.he had made all his payments towards his policy. We did the funeral and we are now owing the funeral service. Finchoice keeps saying that they will be in contact with us however to no avail. My father was a poor man and what ever little extra he could afford towards his policy he contributed. It disheartened me that such a big company like finchoice is not paying the money they owe my dad and may his soul rest in peace.