Pathetic

I would appreciate it. I can still not log in and have heard nothing from Finchoice. The first call I made to your call centre was abruptly cut after I explained to the operator what i wanted to do, update my contact details. I had to then call in again and the woman on the other end was very disinterested. Asked me a million security questions and then at the end told me that she cannot update my details after I gave her the updated details. I am a long time client and i am very disappointed in your service. At this time, I would not recommend using you if something as simple as updating my details has to be such a long winded issue. I also work and in fact work in a Call Centre and I would not tolerate such poor service from my staff. Sort this out. I cannot access my account at all now and I am not happy.

I am so disappointed that this has still not been resolved. It is not a difficult concept to understand, nor is it a difficult thing to do. Update my details and fix my log ins. I cannot believe this is day two with no feedback that this has been resolved. You will be expecting prompt payment from me but you fail to assist me?

Why is this still not resolved?

I have called and made arrangements to be contacted at 10h30. Noone has called me again. I have recordings of all my calls and I will now be contacting the credit ombudsman and the national credit regulator and will be lodging official complaints. Your company refuses to assist me in updating my details and I am using my time at work to call you without success. I will further investigate other avenues to report your poor service and failure to assist me. I was promised I would be called by 10h30 and have taken time out from work for which I have to provide an explanation and you treat me like I am joke.

Please note that I have contacted the Credit Ombudsman and the National Credit Regulator regarding this matter. I have all email communication and recordings for the calls made to Finchoice and I will be providing these to them when lodging an official complaint. I am not happy that you will be deducting funds from my bank account but I am blocked from accessing my account and cannot receive communication from Finchoice regarding my account as you are not updating my contact details and I am now suspicious of the activity and handling of the matter and my account.

Your records are incorrect. The matter has not been resolved. I will keep this as further evidence to provide to the National Credit Regulator and Credit Ombudsman. I have contacted them via email and have included Finchoice in my communication. Noone has called me, noone has emailed me, noone has given me any feedback whatsoever that my details have been updated, or that my ability to log in online has been restored. This is a further insult to both me and my intelligence and I no longer trust you or your services, as I have had nothing but empty promises, been sent from pillar to post and now I get confirmation my matter is resolved when noone has contacted me whatsoever. I am extremely unhappy at this point and as a service provider and company, this whole matter certainly reflects poorly on your company name and image.