Pathetic Customer Service

How can the whole company have such rude consultants,I paid my account on the 22nd settled it and finchoice still went and debited my account.I called their call center,I honestly think this company should close as their customer service is pathetic.,the last consultant I spoke to He addressed me like a child and couldn't help with my refund or to close that account,till today I still didn't get a refund.They are quick to notify credit bureau that you opened account with them but they will refuse to close it once you paid