Pathetic company!!

I actually don't know why I am writing this review. Looking at all other complaints on this page I am actually relieved that I am not the only one struggling to get my account closed with Finchoice.

On the 13/10/2021 I cancelled my funeral policy (written proof available) However there was still attempts made to deduct the debit order. On the 24/11/2021 I requested a settlement amount I immediately settled and provided Finchoice with the POP and the settlement amount obtained from them and requested for my account to be closed. On 25/11 I had a balance again of R7.52 - I queried this and received an email that my account is now settled. On 08/12 I again received phone calls to pay R114 I send another email attaching all my docs and once again received an email that the account has been updated. Now low and behold I have a R60 balance NUMEROURS emails send NO REPLY. Phone calls from the collections department wanting me to pay the R60.00 - but no reply on my mails. I WANT this account closed I don't owe you any money. I WANT my credit report updated !