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Vangile K
1 reviews | Active since Feb 2021
27 Feb 2021, 09:19
Pathetic, Bad Service
I have settled my account with FinChoice a week ago scanned through proof of payment, when I do follow up on my account am being told I still have an outstanding balance, & whenever am calling or emailing them they giving me the same answer your account will clear the next day.
Helpful (0)
Replies (5)0
Replies (5)
Finchoice's replyOfficial
27 Feb 2021, 12:43Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply27 Feb 2021, 12:43
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
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Vangile K's updateReviewer Update
27 Feb 2021, 12:51Hope this time your investigation will be a success as I was promised the same a week ago.... Trust I will be hearing from you shortly...
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Vangile K's update27 Feb 2021, 12:51
Reviewer Update
Hope this time your investigation will be a success as I was promised the same a week ago.... Trust I will be hearing from you shortly...
Finchoice's replyOfficial
27 Feb 2021, 12:56Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply27 Feb 2021, 12:56
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
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Vangile K's updateReviewer Update
27 Feb 2021, 13:04And what is your turnaround time??
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Vangile K's update27 Feb 2021, 13:04
Reviewer Update
And what is your turnaround time??
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Vangile K's updateReviewer Update
02 Mar 2021, 08:40Following my complaint with FinChoice, I was advised that my query is been escalated to relevant Dept on the 27th of Feb, Yesterday I received a call from FinChoice agent informing me that my account is updated out of curiosity I went to check on my account only to find that my account is in arreas, I sent email to FinChoice yesterday for escalation yet again was told that my account is pending debit order, to my surprise today am being notify my bank that I have an unpaid debit order for FinChoice. I would like FinChoice to update my account and resolve the matter at hand ASAP & also provide me with a paid up confirmation letter. Thank you...
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Vangile K's update02 Mar 2021, 08:40
Reviewer Update
Following my complaint with FinChoice, I was advised that my query is been escalated to relevant Dept on the 27th of Feb, Yesterday I received a call from FinChoice agent informing me that my account is updated out of curiosity I went to check on my account only to find that my account is in arreas, I sent email to FinChoice yesterday for escalation yet again was told that my account is pending debit order, to my surprise today am being notify my bank that I have an unpaid debit order for FinChoice. I would like FinChoice to update my account and resolve the matter at hand ASAP & also provide me with a paid up confirmation letter. Thank you...