TJ
Tsholofelo J
1 reviews | Active since Aug 2020
26 Feb 2021, 13:14
Pathetic and useless company very unprofessional client service....
This company does not even deserver a star, actually its one of the companies with pathetic client service, their feedback is very inaccurate, I app**** for a loan in December 2020 on the Mobi what what and confirmed that I qualify for R4000 loan and all was needed was my documents to process the application, which took exactly 14 days to get a feedback, I called in couple of times, the consultants are also not professional and sounds like they even know what they are talking about, they would disconnect the call abruptly without even giving you the accurate answer when you need one, 14 days after I app**** and received a confirmation that i qualify for R4000 loan and also signed online contract(according to my understanding when you sign a contract it means your loan is approved and your getting your money )then on the 14th day I received an SMS saying my loan application has been declined … HOW ? 1. You tell me that " Congratulations you qualify for R4000 Mobi Money" 2. You give me the contract to sign , that's an agreement right there 3. Boom you been declined ? Why the offer why the contract ? it was not supposed to reach that stage.
Now your busy sending me stupid sms telling me to apply for your kaak loan and , take my information off your systems completely , you a kaak company that does respect clients feelings and very unprofessional , this is a micky mouse company they should just close down. its pathetic and useless. Sean Wibberley should just step down if this is what he allows ..truly its kaak
Helpful (0)
Replies (12)0
Replies (12)
Finchoice's replyOfficial
26 Feb 2021, 17:17Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply26 Feb 2021, 17:17
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
TJ
Tsholofelo J's updateReviewer Update
26 Feb 2021, 17:56Guys please this is such a robotic respond....on every single complaint u repl like this... hei you just a fotshek company...****...
TJ
Tsholofelo J's update26 Feb 2021, 17:56
Reviewer Update
Guys please this is such a robotic respond....on every single complaint u repl like this... hei you just a fotshek company...****...
Finchoice's replyOfficial
27 Feb 2021, 12:41Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply27 Feb 2021, 12:41
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
TJ
Tsholofelo J's updateReviewer Update
09 Mar 2021, 10:11And 10 days later their quite … exactly what my review is about … they said I qualify for R4500 I want that money they said I qualify for have signed the agreement with Finchoice now I want the money …. this is your respondimage.png 192.92 KB
TJ
Tsholofelo J's update09 Mar 2021, 10:11
Reviewer Update
And 10 days later their quite … exactly what my review is about … they said I qualify for R4500 I want that money they said I qualify for have signed the agreement with Finchoice now I want the money …. this is your respondimage.png 192.92 KB
TJ
Tsholofelo J's updateReviewer Update
09 Mar 2021, 12:59So now I just received a call from a consultant who is not fami**** with their systems and online application, apparently she says I have app**** for more than what i have qualified for , that's why I was declined for Mobi-Money , she says i qualified for R4000 while the system said i qualify for R4500? on the online application there is an option to choose a bank apart from the one you are using as a client, under no circumstances did they mention that if it is a 3rd party account your salary needs to go into the same account, the consultant tells me that is why they declined me , how do you decline an application after signing an agreement/contract, the consultant was even rude and told me that i can not put in anyone's banking details because i feel like it, when i asked her what does she mean when she says that and what gave her the impression that i put the different banking details because i felt like it, she denies that she said that statement and dropped the call..... the service is still pathetic from start to finish they even explain what they have done... i signed an online and I want it to be e-mailed to me... we had an agreement according to what i have signed i want Fin choice to fulfill that agreement....if you say I qualify for R4000 I want the R4000 I qualify for....
Where is the disclaimer that says my salary must go into my spouse or some one else's account ? image.png 50.3 KB
There you said i qualified
image.png 125.63 KB
Where is the disclaimer that says my salary must go into my spouse or some one else's account ? image.png 50.3 KB
There you said i qualified
image.png 125.63 KB
TJ
Tsholofelo J's update09 Mar 2021, 12:59
Reviewer Update
So now I just received a call from a consultant who is not fami**** with their systems and online application, apparently she says I have app**** for more than what i have qualified for , that's why I was declined for Mobi-Money , she says i qualified for R4000 while the system said i qualify for R4500? on the online application there is an option to choose a bank apart from the one you are using as a client, under no circumstances did they mention that if it is a 3rd party account your salary needs to go into the same account, the consultant tells me that is why they declined me , how do you decline an application after signing an agreement/contract, the consultant was even rude and told me that i can not put in anyone's banking details because i feel like it, when i asked her what does she mean when she says that and what gave her the impression that i put the different banking details because i felt like it, she denies that she said that statement and dropped the call..... the service is still pathetic from start to finish they even explain what they have done... i signed an online and I want it to be e-mailed to me... we had an agreement according to what i have signed i want Fin choice to fulfill that agreement....if you say I qualify for R4000 I want the R4000 I qualify for....
Where is the disclaimer that says my salary must go into my spouse or some one else's account ? image.png 50.3 KB
There you said i qualified
image.png 125.63 KB
Where is the disclaimer that says my salary must go into my spouse or some one else's account ? image.png 50.3 KB
There you said i qualified
image.png 125.63 KB
TJ
Tsholofelo J's updateReviewer Update
09 Mar 2021, 14:17And by the way one of your consultants called me in December said she updated my banking details so im surprised when you say you don't have them
TJ
Tsholofelo J's update09 Mar 2021, 14:17
Reviewer Update
And by the way one of your consultants called me in December said she updated my banking details so im surprised when you say you don't have them
TJ
Tsholofelo J's updateReviewer Update
16 Mar 2021, 08:17And now they are ignoring me after one their consultants was rude and hanged up on me while i was trying to get answers
TJ
Tsholofelo J's update16 Mar 2021, 08:17
Reviewer Update
And now they are ignoring me after one their consultants was rude and hanged up on me while i was trying to get answers
Finchoice's replyOfficial
17 Mar 2021, 18:53Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply17 Mar 2021, 18:53
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
TJ
Tsholofelo J's updateReviewer Update
18 Mar 2021, 16:24That what you said the last time and no one got back to me, only that rude consultant called be , your service still sucks even if you lots of daily negative reviews
TJ
Tsholofelo J's update18 Mar 2021, 16:24
Reviewer Update
That what you said the last time and no one got back to me, only that rude consultant called be , your service still sucks even if you lots of daily negative reviews
TJ
7 days and counting still you can not give me answers , i am about to forward this toSean Wibberley .. if this is how you guys work ? treat clients
Tsholofelo J's updateReviewer Update
19 Mar 2021, 08:417 days and counting still you can not give me answers , i am about to forward this to
image.png 30.04 KB
TJ
Tsholofelo J's update19 Mar 2021, 08:41
Reviewer Update
7 days and counting still you can not give me answers , i am about to forward this to
image.png 30.04 KB
TJ
Tsholofelo J's updateReviewer Update
19 Mar 2021, 09:37Give me one good reason why re you still sending me this ?
image.png 195.71 KB
image.png 195.71 KB
TJ
Tsholofelo J's update19 Mar 2021, 09:37
Reviewer Update
Give me one good reason why re you still sending me this ?
image.png 195.71 KB
image.png 195.71 KB
TJ
Tsholofelo J's updateReviewer Update
16 Apr 2021, 12:11Its almost 3 months nd you guys can not give me answers
TJ
Tsholofelo J's update16 Apr 2021, 12:11
Reviewer Update
Its almost 3 months nd you guys can not give me answers