VS
Vee S

1 reviews | Active since Mar 2019

04 May 2026, 17:20

Pathetic and poor service

Dear Finchoice Management,

This is a final, aggressive complaint regarding the disgraceful service I received. Your managers refused to take my calls and offered no assistance whatsoever. That is disgusting and unacceptable. The staff were useless, only able to read what was on the system, with no initiative or effort to go the extra mile for a customer in crisis.

Your team wasted my time when I needed urgent help. First, my loan was declined, then I was misled with false hope about approval for the mobi wallet. This pathetic, ****ty service is shocking. Train your staff properly and stop messing with customers who are looking for genuine support during difficult times.

I will never recommend Finchoice to anyone. In fact, I will make sure to post one last comment on Hello Peter so that future customers are warned and do not suffer the same disgraceful experience I endured.

Pathetic service. Shocking conduct. Immediate accountability is demanded.

V Padayachee

0
Replies (2)
Finchoice
Finchoice's reply04 May 2026, 17:53
Official
Hi Vee Smith,
Thank you for bringing this to our attention. Our goal is to deliver service that leaves every customer satisfied, and we’re sorry for any inconvenience you may have experienced. We will reach out via email with updates on resolution.
The FinChoice Team
Finchoice
Finchoice's reply07 May 2026, 12:07
Official
Good day Vee,

Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .

The FinChoice Team