DP
David P
1 reviews | Active since Jun 2010
01 Oct 2020, 10:01
pathetic and horrible service
I am having great difficulty with finchoice and creditworx. i have paid up finchoice and received my paid up letter however finchoice and creditworx still has not updated my ITC. this is real pathetic service. i would like answers and something to be done. I have spoken to transunion and they have advised finchoice has not updated anything. they dont even deserve a single star on this rating
Helpful (0)
Replies (6)0
Replies (6)
Finchoice's replyOfficial
01 Oct 2020, 11:15Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's reply01 Oct 2020, 11:15
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
DP
David P's updateReviewer Update
01 Oct 2020, 11:24i want my status to updated with immediate affect, when it came time to pay you guys in full i did so, i need my ITC to be updated not in 21 days but immediately.
DP
David P's update01 Oct 2020, 11:24
Reviewer Update
i want my status to updated with immediate affect, when it came time to pay you guys in full i did so, i need my ITC to be updated not in 21 days but immediately.
DP
David P's updateReviewer Update
01 Oct 2020, 13:17i have spoke to transunion today 01/10/2020 from the morning, and the finchoice account i have is still not off my name, i have sent my paid up letters to them directly, why is so difficult for finchoice to update with transunion and resolved issues
DP
David P's update01 Oct 2020, 13:17
Reviewer Update
i have spoke to transunion today 01/10/2020 from the morning, and the finchoice account i have is still not off my name, i have sent my paid up letters to them directly, why is so difficult for finchoice to update with transunion and resolved issues
Finchoice's replyOfficial
01 Oct 2020, 13:53Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply01 Oct 2020, 13:53
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
DP
David P's updateReviewer Update
01 Oct 2020, 14:58this is unacceptable, i cannot be always running around and calling, i have been calling finchoice since this morning to have this issued sorted, eventually after calling for the numerous of time i was than connected to fatima at the finchoice legal, who said that they have sent the letter to transunion on the 23/09/2020, however upon speaking to transunion they have not received any letter, hence my frustration!!!
DP
David P's update01 Oct 2020, 14:58
Reviewer Update
this is unacceptable, i cannot be always running around and calling, i have been calling finchoice since this morning to have this issued sorted, eventually after calling for the numerous of time i was than connected to fatima at the finchoice legal, who said that they have sent the letter to transunion on the 23/09/2020, however upon speaking to transunion they have not received any letter, hence my frustration!!!
DP
David P's updateReviewer Update
01 Oct 2020, 16:01you guys call this being resolved:
this is my mail to finchoice legal at 15:37pm on 01/10/2020
Good day I had a finchoice account which was paid up on the 20/08/2020 however my ITC has not been updated and finchoice still reflects on transunion as I am owing. Kindy assist in resolving this matter at the earliest. David
this is your finchoice legal reply at 15:54 on the 01/10/2020
Good day As discussed telephonically, a credit bureau update has been submitted on the 23rd September 2020 to all major credit bureaus. The turnaround time for the bureaus to update the information is 21working days. Should the information not have been updated, kindly contact Transunion as we can only send a request to them. We will resend the request today, please follow up with the bureaus directly. Kind regards
this is my mail to finchoice legal at 15:37pm on 01/10/2020
Good day I had a finchoice account which was paid up on the 20/08/2020 however my ITC has not been updated and finchoice still reflects on transunion as I am owing. Kindy assist in resolving this matter at the earliest. David
this is your finchoice legal reply at 15:54 on the 01/10/2020
Good day As discussed telephonically, a credit bureau update has been submitted on the 23rd September 2020 to all major credit bureaus. The turnaround time for the bureaus to update the information is 21working days. Should the information not have been updated, kindly contact Transunion as we can only send a request to them. We will resend the request today, please follow up with the bureaus directly. Kind regards
DP
David P's update01 Oct 2020, 16:01
Reviewer Update
you guys call this being resolved:
this is my mail to finchoice legal at 15:37pm on 01/10/2020
Good day I had a finchoice account which was paid up on the 20/08/2020 however my ITC has not been updated and finchoice still reflects on transunion as I am owing. Kindy assist in resolving this matter at the earliest. David
this is your finchoice legal reply at 15:54 on the 01/10/2020
Good day As discussed telephonically, a credit bureau update has been submitted on the 23rd September 2020 to all major credit bureaus. The turnaround time for the bureaus to update the information is 21working days. Should the information not have been updated, kindly contact Transunion as we can only send a request to them. We will resend the request today, please follow up with the bureaus directly. Kind regards
this is my mail to finchoice legal at 15:37pm on 01/10/2020
Good day I had a finchoice account which was paid up on the 20/08/2020 however my ITC has not been updated and finchoice still reflects on transunion as I am owing. Kindy assist in resolving this matter at the earliest. David
this is your finchoice legal reply at 15:54 on the 01/10/2020
Good day As discussed telephonically, a credit bureau update has been submitted on the 23rd September 2020 to all major credit bureaus. The turnaround time for the bureaus to update the information is 21working days. Should the information not have been updated, kindly contact Transunion as we can only send a request to them. We will resend the request today, please follow up with the bureaus directly. Kind regards