Pathetic!!!!

Finchoice, after 13 days of continuous calling and emails etc, Finchoice finally came back to me with the most pathetic reason I have ever heard. Apparently after I sent them the necessary Documents , which they processed and acknowledged was in order. I get a message saying the Application is declined because I have not been with my Bank for 3 months. I have changed banks, yes, however, I still sent 3 months from my previous Bank, including my new bank Statement. My Salary reflects on all, My Pay slips reflect the payment. Finchoice did it get to the point where you ran out of excuses and had to use this pathetic excuse. I also want to add that there is a Debi Cheque Mandate on my Bank Account which you were quick to ask me to accept since this was the reason you did not approve my application. It makes no sense why you would send a Debi Cheque to a Bank Account less than 3 months old?? I am still waiting for this Debi Cheque Mandate to be Cancelled. Will this take a further 13 days or can you please get this done as I do not want surprises at the end of the month. Most unprofessional Company I have ever dealt with.