Pathetic

This is now the 2nd complaint I have lodged against finchoice for pathetic service!!!! Empty promises and staff that think they doing you a favor. I initially app**** for a loan on the 7th as of yesterday nothing was processed even though I was told the loan was approved and would be released the same day. After logging a complaint I received a call today saying everything has to be re captured 30 minutes of my time again to re capture a loan that was already captured. I was told I would get feedback today, no feeaking feedback once again and when I phone client care I am told to phone back tomorrow because there is no team leader available. So I must waste my airtime everytime while finchoice staff doesnt do their work. I am a 1st time client with you and your service is so bad !!!!!!