NP
Nico P
1 reviews | Active since Jun 2026
09 Jun 2026, 10:19
Password change for 5 days.
Good day
Never had a bad experience with them until my phone was ******. It was easy to change my cell number but getting to change my password is a nightmare. When they call it is not between the time you asked so they end up calling when I am working and unable to answer and then when u speak to them they say they did call. As I explained to them they cannot call me at that time but between 9 and 2pm. I am annoyed.
Kind regards Nico
Helpful (0)
Replies (3)0
Replies (3)
Finchoice's replyOfficial
09 Jun 2026, 10:45Hello Nico,
We're really sorry to hear about your recent experience with us, especially regarding the inconvenience with the change of password and the call timings. It's important to us that our customers aren't feeling frustrated. We would like to make things right. Please allow us some time to investigate this for you. We will reach out via email with updates on resolution.
Warm regards,
The FinChoice Team
Finchoice's reply09 Jun 2026, 10:45
Official
Hello Nico,
We're really sorry to hear about your recent experience with us, especially regarding the inconvenience with the change of password and the call timings. It's important to us that our customers aren't feeling frustrated. We would like to make things right. Please allow us some time to investigate this for you. We will reach out via email with updates on resolution.
Warm regards,
The FinChoice Team
NP
Nico P's updateReviewer Update
12 Jun 2026, 10:40Good day
It is a new day and I still have the same problem. Now I am having to withdraw money somewhere else. I have not been contact at all.
Regards
Nico
It is a new day and I still have the same problem. Now I am having to withdraw money somewhere else. I have not been contact at all.
Regards
Nico
NP
Nico P's update12 Jun 2026, 10:40
Reviewer Update
Good day
It is a new day and I still have the same problem. Now I am having to withdraw money somewhere else. I have not been contact at all.
Regards
Nico
It is a new day and I still have the same problem. Now I am having to withdraw money somewhere else. I have not been contact at all.
Regards
Nico
Finchoice's replyOfficial
29 Jun 2026, 15:28
Good day Nico,
Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .
The FinChoice Team
Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .
The FinChoice Team
Finchoice's reply29 Jun 2026, 15:28
Official
Good day Nico,
Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .
The FinChoice Team
Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .
The FinChoice Team