SN
Sash N
1 reviews | Active since May 2023
11 May 2023, 12:25
Paid up letter troubles!
I had old accounts with Finchoice which was paid up, in January 2023 I app**** for a mobimoney facility which he did not utilize.
Finchoice then "transfered" the contract to an old account and provided a statement to me which shows a zero balance, however the status of the unused account still states "transferred".
I'm now having such a hard time to obtain a simple letter stating contract number ***2 is CLOSED and there are no amounts outstanding which he urgently needs for home finance.
Helpful (0)
Replies (3)0
Replies (3)
Finchoice's replyOfficial
11 May 2023, 19:12Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply11 May 2023, 19:12
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
SN
Sash N's updateReviewer Update
11 May 2023, 19:27Good evening
Your team has been allowed to investigate since January and then on numerous occasions advised they cannot assist with a letter with the required information on it, they can only supply statements which are of no assistance to me. I'd be very surprised if someone can assist, as I've asked for assistance from someone senior and apparently details of such persons cannot be shared.
Your team has been allowed to investigate since January and then on numerous occasions advised they cannot assist with a letter with the required information on it, they can only supply statements which are of no assistance to me. I'd be very surprised if someone can assist, as I've asked for assistance from someone senior and apparently details of such persons cannot be shared.
SN
Sash N's update11 May 2023, 19:27
Reviewer Update
Good evening
Your team has been allowed to investigate since January and then on numerous occasions advised they cannot assist with a letter with the required information on it, they can only supply statements which are of no assistance to me. I'd be very surprised if someone can assist, as I've asked for assistance from someone senior and apparently details of such persons cannot be shared.
Your team has been allowed to investigate since January and then on numerous occasions advised they cannot assist with a letter with the required information on it, they can only supply statements which are of no assistance to me. I'd be very surprised if someone can assist, as I've asked for assistance from someone senior and apparently details of such persons cannot be shared.
Finchoice's replyOfficial
11 May 2023, 19:29Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply11 May 2023, 19:29
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team