Paid up letter from Finchoice

That's all they can say from last week Wednesday it's what I get after paying them in full there's nothing Im getting from them I have more than 20 email from them saying the very same message they send you guys... What they sending me via email and what they they promising when I'm in a call with them it's 2 different story thats why I end up suspecting that theres **** going on I end up looking for your help coz I'm desperate now for that paid up letter coz I needed it to apply for a house what making me frustrated it's that I end up loosing the offer that I was having last week I had to start from scratch now whats is that to be still investigated for the past 7days yes it's 7days now since I pay them and email them my prove of payment they have it from the day of 25th what frustrating me again it's that when I open there app it's shows I'm still owing them after 7 days of paying them do you see there's sumthing wrong going on... After they lie to me yesterday that the problem is at capitec not with them dats y the money it's not reflecting to them I take my tym go to capitec yesterday and I show them that email the guy from capitec was very angry because they lying to me he decided to call them to ask them about the email they sent me trying to ********* capitec service now they saying there very sorry now they see the payment they will try and investigate the issue even now they telling you the very same thing they will invigate it and it's what they been telling me from last week Thursday

I hope that soon it's 2day coz I can't wait for another day you guy's you played me for 7days I need that letter 2day

hellopeter hopefull this email finds you well I'm sending this email with a very heartbroken and as a follow up of the issues you were helping me with about paid up letter from Finchoice those people are not willing to help 2day its been 8 days waiting for this paid up letter I don't understand what's going on with this company yesterday ivd on the call with them for almost 2 hours and they promised me that they will be sending me 2day b4 10am and ivd made another meeting with an agent for viewing another house 2day at 15H00 now they say there not seeing my funds it's not reflecting on they're account but yesterday was it was okay and promise to send it to me b4 10am now they giving me problems again what frustrating me it's I'm going to loose the second offer of a house 2day because of them if they don't send those latter b4 15H00 text please hellopeter I'm seriously desperate need your help with this Company since I settled there account on the 25th of October there not giving me what's belong to me for the past 8 days my life is stucked now

But it's the very same message they were sending me from Friday yesterday I received 2 of emails like that even 2day around 10am I got the very same massage via my email this person there are willing to give me my paid up letter seriously can you please give me an advice what to do now where to go and report this company this is seriously now I can not wait like this for 8 days after paying them

But this is not true because I'm still waiting for the paid up letter till now they not sending it to me I don't understand how....?

Hellopeter I was talking to the 1 of their consultant very rude she just told me they can't help me I'l wait for their system to be resolved even if it's take's a month's it's not there problems just like that