Paid up account showing arrears on ITC

I settled my finchoice Mobi loans account in Feb and requested a paid letter for account No *** and for my credit record to be updated but have been till this day my query has not be resolved and bank are declining me because of this my whole life is on a stand still.

I am suffering and Finchoice is not assisting me at all .I need to loan to finish my house renovations but cant get one :(

Everytime i request assistance i receive bellow email

Hi Zama,

Thank you for contacting us.

This serves to confirm that a bureau update has been sent on 09/03/2022 however, the 14 working days have passed and we, unfortunately, do not have control of the credit bureau timescales on updating your records as we do not know what their volumes are likes. kindly log a dispute with the relevant Credit Bureau. They will then request the relevant information directly from us and update it accordingly. Warm regards,