VM
Viwe M
1 reviews | Active since Feb 2022
25 Nov 2024, 11:10
Paid up account
I took a loan with Finchoice, which went into arrears, it was then sent to a debt collection agency MBD, I settled my finchoice account in September with MBD, and was sent a paid up letter. But i am still getting calls from rude agents at Finchoice, telling me my account is not paid up and that im lying, some advice to email info@finchoice with my paid up letter, I have done that, and get no response and ive still been getting harassing calls from Finchoice.
When i contact MBD, i am told my account is paid up and they have notified Finchoice.. I dont know what more to do
Helpful (0)
Replies (5)0
Replies (5)
Finchoice's replyOfficial
25 Nov 2024, 11:18
Good day Viwe,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's reply25 Nov 2024, 11:18
Official
Good day Viwe,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's replyOfficial
28 Nov 2024, 15:34
Good day Viwe,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply28 Nov 2024, 15:34
Official
Good day Viwe,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
VM
Viwe M's updateReviewer Update
19 Feb 2025, 12:15 Can you please assist, this is actually getting ridiculous now, I fought with you guys last year for months, advising your rude agents to stop calling me as I had settled my account and was promised a settlement letter. After i sent the above complaint to Hello Peter, it got "resolved", so i thought.
You guys responded with an email advising my account has been closed and attached was my settlement statement.
Fast forward two months later, I'm being advised that my account is active again, and I'm being advised I owe R300 and some odds, your agents call me 10 times a day telling me, I need to pay an account that i settled a long time ago.
Please sort this out asap. I have another account with you guys that I want to settle today, is this the same thing going to happen again once I settle this one?!
You guys responded with an email advising my account has been closed and attached was my settlement statement.
Fast forward two months later, I'm being advised that my account is active again, and I'm being advised I owe R300 and some odds, your agents call me 10 times a day telling me, I need to pay an account that i settled a long time ago.
Please sort this out asap. I have another account with you guys that I want to settle today, is this the same thing going to happen again once I settle this one?!
VM
Viwe M's update19 Feb 2025, 12:15
Reviewer Update
Can you please assist, this is actually getting ridiculous now, I fought with you guys last year for months, advising your rude agents to stop calling me as I had settled my account and was promised a settlement letter. After i sent the above complaint to Hello Peter, it got "resolved", so i thought.
You guys responded with an email advising my account has been closed and attached was my settlement statement.
Fast forward two months later, I'm being advised that my account is active again, and I'm being advised I owe R300 and some odds, your agents call me 10 times a day telling me, I need to pay an account that i settled a long time ago.
Please sort this out asap. I have another account with you guys that I want to settle today, is this the same thing going to happen again once I settle this one?!
You guys responded with an email advising my account has been closed and attached was my settlement statement.
Fast forward two months later, I'm being advised that my account is active again, and I'm being advised I owe R300 and some odds, your agents call me 10 times a day telling me, I need to pay an account that i settled a long time ago.
Please sort this out asap. I have another account with you guys that I want to settle today, is this the same thing going to happen again once I settle this one?!
Finchoice's replyOfficial
04 Apr 2025, 07:49
Good day Viwe,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's reply04 Apr 2025, 07:49
Official
Good day Viwe,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's replyOfficial
04 Apr 2025, 13:50
Good day Viwe,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply04 Apr 2025, 13:50
Official
Good day Viwe,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team