HA
HN A

1 reviews | Active since Nov 2018

09 Jun 2020, 11:31

Paid Off Accounts Still Open!!!!

Paid off accounts not closed. Still reflecting on credit reports as open after 3 years. Numerous attempts to get it off failed. Fix it urgently.

0
Replies (6)
Finchoice
Finchoice's reply09 Jun 2020, 15:50
Official
Good day,

We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our  customer service consultants to contact you shortly.

The finchoice team 
Finchoice
Finchoice's reply22 Jun 2020, 13:02
Official
Good Day

Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.

The finchoice team
HA
HN A's update12 Nov 2020, 15:26
Reviewer Update
It's not resolved. Account *** shows paid up on ITC. Not Closed!

Close it and update ITC!
Finchoice
Finchoice's reply12 Nov 2020, 16:50
Official
Good day, 

Thank you for your Feedback, this has been escalated to the relevant department. 

The finchoice team 
HA
HN A's update09 Dec 2020, 11:53
Reviewer Update
Good day,

As I checked on Experian again today, account *** is still not in "closed" status.

Also its duplicated on my credit report.

Sort it out please.
Iv been struggling with this issue.
Finchoice
Finchoice's reply09 Dec 2020, 14:48
Official
Good day, 

Thank you for your Feedback, this has been escalated to the relevant department. 

The finchoice team