FD
Felicia D
1 reviews | Active since Apr 2018
12 Jan 2026, 14:45
Paid in Full but Still Harassed and Listed on Credit Bureau
I paid two FinChoice loan accounts in full on 16 December 2025. FinChoice incorrectly allocated the payment to only one account, causing the second account to incorrectly reflect arrears.
Despite repeatedly explaining this, I received around 10 collection calls between 20 December 2025 and 12 January 2026. I was continually told the issue would be escalated, yet the calls continued.
To make matters worse, FinChoice has now listed me on a credit bureau for arrears that are entirely due to their own administrative error.
This is unacceptable and has caused unnecessary stress and reputational harm. I have completely lost confidence in FinChoice and will never use their services again.
Helpful (0)
Replies (4)0
Replies (4)
Finchoice's replyOfficial
12 Jan 2026, 15:13Hi Felicia D,
Thank you for bringing this to our attention. Our goal is to deliver service that leaves every customer satisfied, and we’re sorry for any inconvenience you may have experienced. Please allow us some time to look into your query and work on a resolution.
The FinChoice Team
Finchoice's reply12 Jan 2026, 15:13
Official
Hi Felicia D,
Thank you for bringing this to our attention. Our goal is to deliver service that leaves every customer satisfied, and we’re sorry for any inconvenience you may have experienced. Please allow us some time to look into your query and work on a resolution.
The FinChoice Team
FD
Felicia D's updateReviewer Update
12 Jan 2026, 16:58Ever since you sent me the reply.
I had 2 phone calls.
Onela and Onovuyo
Onela asked me what would I like her to do. Looks like FinChoice employed people who need customers to train them.
I had 2 phone calls.
Onela and Onovuyo
Onela asked me what would I like her to do. Looks like FinChoice employed people who need customers to train them.
FD
Felicia D's update12 Jan 2026, 16:58
Reviewer Update
Ever since you sent me the reply.
I had 2 phone calls.
Onela and Onovuyo
Onela asked me what would I like her to do. Looks like FinChoice employed people who need customers to train them.
I had 2 phone calls.
Onela and Onovuyo
Onela asked me what would I like her to do. Looks like FinChoice employed people who need customers to train them.
FD
Felicia D's updateReviewer Update
12 Jan 2026, 16:59First thing you should do is get them to stop harassing me.
FD
Felicia D's update12 Jan 2026, 16:59
Reviewer Update
First thing you should do is get them to stop harassing me.
Finchoice's replyOfficial
23 Jan 2026, 10:00Good day Felicia,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply23 Jan 2026, 10:00
Official
Good day Felicia,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team