ormal Complaint – Policy No. ***

Subject: Formal Complaint – Policy No. ***

I am writing to express my deep dissatisfaction with the way Finchoice has handled my late cousin’s funeral policy claim. My cousin passed away on 16 January 2026, and despite repeated assurances, Finchoice has failed to honor its obligation to pay out the policy.

From the outset, this process has been riddled with incompetence, misinformation, and broken promises. After numerous calls and emails, I was met with contradictory instructions from different consultants and claim assessors. Each representative seemed to interpret the requirements differently, leaving us trapped in a cycle of confusion and delay. The lack of internal communication is staggering and has caused unnecessary distress at a time when compassion and efficiency should have been paramount.

Finchoice promised telephonically that the payout would be made within 48 hours. Today is 05 February 2026 — nearly three weeks later — and still no payment has been made. Promised call-backs never materialized, and the consultant assigned, Mr. Ashwin Seegers, displayed no interest in resolving the matter or engaging with empathy.

This failure has had devastating consequences. The beneficiary is a 20-year-old young woman who has just lost her mother. Instead of receiving the financial support guaranteed by this policy, she has been left indebted and abandoned by Finchoice’s negligence. The company’s disregard for its commitments and for the human impact of its failures is unacceptable.

I demand immediate resolution and full payment of the claim without further delay. Should Finchoice fail to act within seven days, I will escalate this matter to the Ombudsman for Long-Term Insurance and pursue legal remedies.

Finchoice’s conduct in this matter has been disgraceful, and I expect urgent corrective action.