NXU00339 account not updated on ITC and Finchoice is avoiding to send me statements/ paid up letters/ investigation reports

I have had my share of regrets in the past but this one from FinChoice takes the crown. My Customer number is NXU00339, it has been 13 months of waiting for Finchoice to run with their internal investigation on a ***** that took place on my account. I even went to SAPS to do affidavit starting my innocence on transactions that took place. I logged a query with Finchoice in June 2020, until today no one has reached out to contact me on the outcome of the investigation, no communication has been made until today. When i contacted them on friday i was promised to get feedback. When i emailed them on *** i get ******** replies then lated i receives emails notifying that my queries are resolved. Finchoice account is reflecting badly on my ITC profile at the moment because they have not closed this issue since June 2020. They refuse to give me the direct number for their ***** team so that i can call them myself. I regret to have had anything to do with this company. All the links that are attached on their replies after closing my queries, i cant open them