LR
Lerato R

1 reviews | Active since Feb 2019

25 Feb 2019, 14:33

Nothing they can do, as they say......!!!!!!

Wow, what a response. I have been called over and over again since last year to take out a loan with Finchoice and was told that the installment wont start till 2 months later because I am an existing client, I procrastinated but ended up taking it, in this case it was supposed to start in April. I also requested that if I get debited may I please be debited on the 26th of the month. I just got debited on Saturday THE 23RD and when I call they tell me that the loan is supposed to be debited this month and also in order to get the call recording I'm supposed to get a subpoena first then once received I should send it to them then it will take something like 7 days to receive the recording. When you guys take my money you are quick to jump once whatever monies go into your account, but when you request assistance it will take them more than a week and you have to do the running around for business/ money that you made for them.... what "great" customer service. I'm never taking a loan from these guys again and I don't think I will be referring anytime soon too. To think after I took out a loan with these guys I referred some of my friends within a week. I regret it really, NO MORE!!!!!!!

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Replies (1)
Finchoice
Finchoice's reply26 Feb 2019, 08:50
Official
 Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Please feel free to contact us on ***if you require any further assistance.

The FinChoice team