not updtaed payment

good day<br> <br> i made a payment into my finchoice aco**** today from fnb to fnb for the payment to reflect immediatly however i have sent an email for them to check and update my records. and they havent reponded to not one of my emails and it shows that the amount i paid will be debited also on the 04/12/2015 which cannot be debited as when i was called for an arragements they advised that i can make th payment cash and no debit order will be deducted. <br> <br> i want this matter to be sorted out and would also like to apply for another kwick advance loan so need assistance in doin that as well <br> but no one gets back to you at finchoice yet i have been a good client and all accounts are up to date