AW
Anton W
1 reviews | Active since Jan 2020
30 Oct 2023, 09:38
Not updating account on credit bureau
*****sters. I paid my account in 2021. Then you guys sold the file in 2022 to a collection agency and i paid them too not knowing it is the same account. Now 2023 after getting a paid up letter from collection agency that time,i am still paying for it while under debt review. So for 1 Finchoice you owe me a credit. I have tried calling your offices but no 1 is answering and emails is even worst, I have now emailed the NCR about this and got my lawyer involved as i am not getting answers. You guys owe me asap a refund.
Helpful (0)
Replies (8)0
Replies (8)
Finchoice's replyOfficial
31 Oct 2023, 08:52Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply31 Oct 2023, 08:52
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
AW
Anton W's updateReviewer Update
01 Nov 2023, 15:43Good afternoon. So after communication with the 1 consultant whom stated you guys are at fault and by the looks of it, you do owe me money, still no feedback from legal department. Your legal department as you call it is not answering their lines or calling back. Finchoice this just shows me and the world you guys dont remove peoples name after they have paid you for the loan off the credit bureau. you hold a gun to our head and let us pay more and more. if i do not hear from you lot by the 03/11...i will let my lawyer handle this further as you have no morales of getting back to a client
AW
Anton W's update01 Nov 2023, 15:43
Reviewer Update
Good afternoon. So after communication with the 1 consultant whom stated you guys are at fault and by the looks of it, you do owe me money, still no feedback from legal department. Your legal department as you call it is not answering their lines or calling back. Finchoice this just shows me and the world you guys dont remove peoples name after they have paid you for the loan off the credit bureau. you hold a gun to our head and let us pay more and more. if i do not hear from you lot by the 03/11...i will let my lawyer handle this further as you have no morales of getting back to a client
Finchoice's replyOfficial
02 Nov 2023, 09:45Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply02 Nov 2023, 09:45
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
AW
Anton W's updateReviewer Update
02 Nov 2023, 09:52How has it been resolved? You guys only closed the account today but you still owe me a refund and no1 is getting back to me on it? You guys are throwing this under a rug. Can the legal department call me asap.
AW
Anton W's update02 Nov 2023, 09:52
Reviewer Update
How has it been resolved? You guys only closed the account today but you still owe me a refund and no1 is getting back to me on it? You guys are throwing this under a rug. Can the legal department call me asap.
Finchoice's replyOfficial
02 Nov 2023, 09:54Good day,
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
Finchoice's reply02 Nov 2023, 09:54
Official
Good day,
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
AW
Anton W's updateReviewer Update
02 Nov 2023, 09:58That relevant department has been aware of this since last week allready and till today they have made no effort at all. i will keep on posting till they call me or email me. I have sent through my banking details. my lawyer is aware of this aswell and will step in if this is what you guys are currently doing. i am also going to send him the letter you guys have given me today only after paying the account 2 years ago. call me asap and not like the service in 1 to 2 years time
AW
Anton W's update02 Nov 2023, 09:58
Reviewer Update
That relevant department has been aware of this since last week allready and till today they have made no effort at all. i will keep on posting till they call me or email me. I have sent through my banking details. my lawyer is aware of this aswell and will step in if this is what you guys are currently doing. i am also going to send him the letter you guys have given me today only after paying the account 2 years ago. call me asap and not like the service in 1 to 2 years time
AW
Anton W's updateReviewer Update
02 Nov 2023, 10:51So now you guys come and say after i received the settlement quote in 2021 and paid same day still and forwarded you guys the proof of payment, and you sold it to a collection agency, i must go ask them for a refund. You guys are at fault finchoice. Expect my lawyer to get in contact and expect a whole lot of shame to your company
AW
Anton W's update02 Nov 2023, 10:51
Reviewer Update
So now you guys come and say after i received the settlement quote in 2021 and paid same day still and forwarded you guys the proof of payment, and you sold it to a collection agency, i must go ask them for a refund. You guys are at fault finchoice. Expect my lawyer to get in contact and expect a whole lot of shame to your company
Finchoice's replyOfficial
02 Nov 2023, 11:10Good day,
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
Finchoice's reply02 Nov 2023, 11:10
Official
Good day,
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team