TW
TAZMA W

1 reviews | Active since Oct 2022

24 Mar 2026, 09:23

Not true to their slogan

App**** with money app. have been struggling for days/weeks to log in. Keeps telling me it's the wrong number then when i use a different number it tells me the ID isn't registered. If I re-register it tells me, I'm already registered.

Since yesterday morning we have sent 5 emails to a Craig who told me to contact them via the number provided. Have lodged about 15 tickets in order to change the cell number. each time they call me when it gets to the part of the email address it cuts off and then i have to struggle again to get hold of them - My family needed access to our money YESTERDAY already and now we are stranded.

PATHETIC to say the least

No means of direct and urgent emails, no means of contacting them urgently via telephone. No whatsapp lines or anything

Your slogan when you place Finchoice in google is "Getting a personal loan has never been easier" Isn't this false advertising. especially after seeing the number of complaints listed lately

Please ensure i am contacted TODAY before 10am on ***

0
Replies (4)
Finchoice
Finchoice's reply24 Mar 2026, 09:36
Official
Hi TAZMA WEARNE,

We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.

Please allow us to investigate your query and resolve it.

The FinChoice Team
TW
TAZMA W's update24 Mar 2026, 09:54
Reviewer Update
Good Day,

I want this resolved this morning still and sorted

Please call me now so that this can be resolved


TW
TAZMA W's update24 Mar 2026, 11:07
Reviewer Update
Good Day,

I am still waiting for someone to contact me???


Finchoice
Finchoice's reply02 Apr 2026, 13:52
Official
Good day Tazma,
Please note that your complaint has been resolved and closed. If you have any further questions or concerns, feel free to contact us at *** .
The FinChoice Team