Not reveived loan money, paid into wrong bank account

there to whom it may concern, my contact number is *** karen de jager , was phoned by finchoice and offered a loan which was approved and the money was supposed to be paid into my bank account (which was not confirmed by finchoice) on the 2 Sep 2019, i informed fincoice that i did not received the money wereby i had being informed to confirm my old bank account number (closed in 2018 on the 8th of October) so that the money can be paid into my current standard bank account after the money is supposed to bounce back. I have being fhoning for weeks, then was informed no they need a letter from the bank confirming the closure of the old account, this was done after a massive struggle and the letter was submitted to your office on the 27 of Sep 2109, Morice nows everything. Finchoice deducted my account at the end of this mont?????????????? I still i have not received any loan money (i went to the bank and reversed this money) , i have been speakin to various personell, Adelin, Nickola, Zandile every time i am informed the issue is beind dealtwith, but no feedback and now i am being harassed by various people from finchoice about "am i aware of the arrears", finchoice det counselor, receiving sms about to avoid debt collection fees. Should i consult with my lawyer?? The last query number is 469804.