TR
Thembeka R
1 reviews | Active since Feb 2023
06 Mar 2024, 07:02
Not responding
I have been under debt review and my debt counsellor advised all my creditors that I'm under debt review and they should cancel all debit check immediately 21/02/2024 but FinChoice debited my account and ignored that request, so on the 24/02/2024 I was advised by my debt counsellor to advise them to do a refund, they have no responsed, we have sent the request to debt review email and the *** still no response, it's been 2 weeks, and I was debited R5000<>
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Replies (3)0
Replies (3)
Finchoice's replyOfficial
06 Mar 2024, 08:51
Good day Thembeka,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's reply06 Mar 2024, 08:51
Official
Good day Thembeka,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's replyOfficial
06 Mar 2024, 10:36
Good day Thembeka,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply06 Mar 2024, 10:36
Official
Good day Thembeka,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
TR
Thembeka R's updateReviewer Update
06 Mar 2024, 10:58Hi, FinChoice.
This issue is not resolved.
The request to stop debt check was sent 21 Feb 2024, it was highlighted immediately, you'll ignored the request and deducted my account after 2 weeks you'll coming back with a response the refund invalid, Like seriously!!
This issue is not resolved.
The request to stop debt check was sent 21 Feb 2024, it was highlighted immediately, you'll ignored the request and deducted my account after 2 weeks you'll coming back with a response the refund invalid, Like seriously!!
TR
Thembeka R's update06 Mar 2024, 10:58
Reviewer Update
Hi, FinChoice.
This issue is not resolved.
The request to stop debt check was sent 21 Feb 2024, it was highlighted immediately, you'll ignored the request and deducted my account after 2 weeks you'll coming back with a response the refund invalid, Like seriously!!
This issue is not resolved.
The request to stop debt check was sent 21 Feb 2024, it was highlighted immediately, you'll ignored the request and deducted my account after 2 weeks you'll coming back with a response the refund invalid, Like seriously!!