MK
Marlize K
1 reviews | Active since Mar 2019
20 Jan 2021, 10:30
Not offering to Skip Payment (as stated on their website)
I have been a customer of FinChoice for a while now, and I love the offers they provide. BUT when I wanted to request to skip a payment (as they say you can do on their site, and according to their site the criteria is to have an account for longer than 1 month and not have missed payments. I meet this criteria 100%), no one is giving me that option. It's not on KwikServe, it's not on their mobi site and when I phoned they said that option is not available to me.
Helpful (0)
Replies (3)0
Replies (3)
Finchoice's replyOfficial
20 Jan 2021, 18:27 Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply20 Jan 2021, 18:27
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's replyOfficial
20 Jan 2021, 19:09Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply20 Jan 2021, 19:09
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
MK
Marlize K's updateReviewer Update
25 Jan 2021, 13:46Good day, thank you very much for your reply. I contacted the customer service line and they were able to reduce my payment. Thank you very much!
MK
Marlize K's update25 Jan 2021, 13:46
Reviewer Update
Good day, thank you very much for your reply. I contacted the customer service line and they were able to reduce my payment. Thank you very much!