DA
Deney A
1 reviews | Active since Apr 2015
29 Apr 2023, 15:16
Not happy with repayment system
I am happy with the service I received with Finchoice with regards to how fast they approve and pay out my loans. However not happy with the repayments. I paid my mobi money in full on Wednesday and last night they deducted the premium. I phoned in this morning asking them to refund the money as the account was settled. Now I have to wait until Monday or Tuesday for the admin department to review and refund me. And the refund could take up to 48 hours to reflect in my account. So in the meantime I don't can't do what I have to cause I have to wait for my money to be refunded.
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Replies (2)
Finchoice's replyOfficial
02 May 2023, 19:48Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply02 May 2023, 19:48
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's replyOfficial
03 May 2023, 20:28Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply03 May 2023, 20:28
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team