Not good mobi site service

I app**** a month back for a loan with fin choice, which was not resolved. Today I go onto the Mobi-site it does not give me any details, but when I logged on to the *120*1048# it gives me my Kwik-draw and Kwik-advance amount, When I request for my Kwik-draw amount it tells me I have an application in progress how is that possible. This is such bad services because as customers we depend on these. I am so disappointed as a customer, Please get this sorted out Today.