Non helpful finchoice

Yet again Finchoice fails at service, my debit amount was debited off my account yet on my dashboard on Finchoice I have a message stating I am in arrears. Maybe FINCHOICE SHOULD START UPDATING THEIR SYSTEM. this kind of service is an ongoing issue, when you contact the joke of a customer care department no one responds and when they do after so many days you receive a email saying the ticket is closed and the issue is resolved however they don't really resolve it. This kind of issue where a client is told their account is in arrears is not acceptable also this reflects on a person's credit profile Once again disappointed. Oh and don't expect an apology or phone call from this department they can't use phones.