NZ
Ntokozo Z
1 reviews | Active since Jan 2023
22 Jan 2023, 12:31
NO UPDATE ON CREDIT REPORT
hello I paid my finchoice account on the 27-11-2022 but up until this date it has not been updated on my credit report,my profile shows that im in areas yet i paid the account and also got a paid up letter,when i send emails they say i need to contact CREDITWORX at CREDITWORX they say finchoice must update my bereux and they are playing run around ,im fed up because this is against policies of NCR and also against consumers rights,i was told to contact their legal department of which i did but no one is responding to my emails they don't even pick up the phone ,i asked the customer support to assist me but they failed i spoke to Abdul in support but he fail to assist me ,and this ruining my credit profile i wont recommend Finchoice to anyone is the worst company ever and their legal department is a mess and WHAT A POOR SERVICE I WONT TAKE ANYTHING FROM THEM ANYMORE NO MATTER HOW DESPERATE I CAN BE
Helpful (0)
Replies (6)0
Replies (6)
Finchoice's replyOfficial
23 Jan 2023, 08:40Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
Finchoice's reply23 Jan 2023, 08:40
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
NZ
Ntokozo Z's updateReviewer Update
24 Jan 2023, 08:20WOW FINCHOICE WHAT A POOR SERVICE when will i get the constructive feedback regarding my account ,you guys do not understand that what you are doing is against government legislation ,you don't even bother to attend to my quiry or investigate how much long should i wait??you guys are busy playing run around and you are taking me for a fool this is an automated response and you don't even care to make follow up,is this how you treat your clients?? What a shame
NZ
Ntokozo Z's update24 Jan 2023, 08:20
Reviewer Update
WOW FINCHOICE WHAT A POOR SERVICE when will i get the constructive feedback regarding my account ,you guys do not understand that what you are doing is against government legislation ,you don't even bother to attend to my quiry or investigate how much long should i wait??you guys are busy playing run around and you are taking me for a fool this is an automated response and you don't even care to make follow up,is this how you treat your clients?? What a shame
Finchoice's replyOfficial
24 Jan 2023, 08:57Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Finchoice's reply24 Jan 2023, 08:57
Official
Good day,
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
Thank you for your Feedback, this has been escalated to the relevant department.
The finchoice team
NZ
Ntokozo Z's updateReviewer Update
25 Jan 2023, 08:53how many times must i wait?? How long does it take for you to do your work ,are you aware that you are ruining peoples lives ? What you are doing its not fair and i told you that i have a business and where i work they require me to have a clear credit report,hope you will be happy if i loose my job because of you,can you please just do the right thing ,my kids will go to bed hungry because of Finchoice
NZ
Ntokozo Z's update25 Jan 2023, 08:53
Reviewer Update
how many times must i wait?? How long does it take for you to do your work ,are you aware that you are ruining peoples lives ? What you are doing its not fair and i told you that i have a business and where i work they require me to have a clear credit report,hope you will be happy if i loose my job because of you,can you please just do the right thing ,my kids will go to bed hungry because of Finchoice
Finchoice's replyOfficial
08 Feb 2023, 11:41Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Finchoice's reply08 Feb 2023, 11:41
Official
Good Day
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
NZ
Ntokozo Z's updateReviewer Update
27 Feb 2023, 22:14up until today my account is not updated on experian ,yet you guys have sent me an email saying you have conducted a credit check and it says paid up but on my side its still reflecting that im owing finchoice it has been 2 months now but no updates ,is this some kind of a game???
NZ
Ntokozo Z's update27 Feb 2023, 22:14
Reviewer Update
up until today my account is not updated on experian ,yet you guys have sent me an email saying you have conducted a credit check and it says paid up but on my side its still reflecting that im owing finchoice it has been 2 months now but no updates ,is this some kind of a game???