ES
Esethu S

1 reviews | Active since Apr 2018

30 Jun 2023, 08:24

No sense of urgency

Not the best people to go to when you need money urgently. You get left in a loop. No clear information. They tell you 24 hours, and leave you in limbo with no communication. The bank mandated never come in. It's just not a reliable option. As for their call center staff, they are quite friendly. Either than that, go to someone else if it's an urgent situation.

0
Replies (3)
Finchoice
Finchoice's reply30 Jun 2023, 21:40
Official
 Good day,
 
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
 
The finchoice team 
ES
Esethu S's update05 Jul 2023, 13:02
Reviewer Update
Thank you for your assistance. The matter was sorted out quickly.
Finchoice
Finchoice's reply05 Jul 2023, 22:51
Official
Good day,

We thank you for your feedback. We strive to ensure every customer is satisfied with our service, 
Please feel free to contact us if you require any further assistance.

The finchoice team