No results as problem not being sorted out

On the 6 May I wrote a report on how I am being treated by Finchoice due to alleged arrears on my Fonechoice account. My Finchoice loan account has been placed on hold due to alleged arrears on my Fone choice account.<br> <br> I have received a E mail from Fonechoice stating that they cannot find any arrears on my accounts , and the matter has been referred to the IT Department.<br> <br> Today is the 11 May and still no feedback from the IT Department.<br> <br> Is this the way that the Home choice group treats its loyal and PAYING clients ?<br> <br>