No Response to Urgent Queries

I emailed Finchoice documents regarding ***** on my account and ID and cell number. I sent through the following 06/11/2015 called again on the 14/11/2015 was told someone will responds. on the 20/11/2015 I sent an email for feedback. From the 06/11/2014 no one responsed until I called then when I called emailed on the 20th advised will take it up further, email came back to say they still busy.<br> <br> I asked for the cell number to be changed and also the my banking account as been hacked through internet banking. <br> <br> Almost a month now.