1 reviews | Active since Jan 2021
No response to cancellation request
I emailed FinChoice with a requested/letter of cancellation of my funeral policy. The first mail was sent on 19 July 2023 and thereafter I forwarded another two mails. The mails were forwarded to Janice from FinChoice. She is ignoring me or taking me for granted. What if my wife or myself put in a claim, what will happen then. I am having endless problems with this policy. I do not trust FinChoice/Homechoice. To this date no response. All I am requesting is that my policy be canceled and I am demanding every cent with interest to be refunded to me. Please do not debit my account with immediate effect. Please see my email below word for word.....
Good morning Janice. I made several attempts to get a copy of my policy schedule but to no avail. I also communicated with you personally via email and voice call and you stated the debit order date is changed to the 5th of each month, then how is it possible that the debit order when off on the 1 Aug 23. Your system is not functioning properly. You also ignored my requests for a copy of my policy schedule. I cannot continue doing business with such a company like Homechoice. I am totally dissatisfied with your service and the way you conduct business. I hereby request that you cancel my policy with immediate effect and I am demanding that you refund every cent that was taken from my account. I honored my part of the deal but you failed to do yours. I will take it up with the ombudsman if need be and I will also speak to my attorney if the need arises. I had too many issues with Homechoice regarding this policy. I await your urgent response.
Very upset/annoyed/irritated/disappointed/disgusted...
D. Moodley
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologize for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
The finchoice team
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
Our records show that your query has been resolved. If not, please let us know so that we can fully resolve your query.
The finchoice team
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
You're complaint has been escalated to the relevant department of which they should be in contact with you soon.
The finchoice team
Listen I am now getting tired. You guys are using up all my energy. Please Nikki give a call. I sent you an email but to no avail. You call me on the 11 Sept 2023 and promised to call me back in 4 days. You said you are forwarding my documents to your manager for approval of my refund. Up to date no response. Since then I received about 3 of these letters....
Hope you are well.
* I don't know what to do now. Your guys are arrogant. You not going to take my hard earned money and get away with it.
I'm now deciding to escalate this complaint to the ombudsman of the underwriter of your funeral policies, the consumer council and my attorney. South Africans need to know who they dealing with.
Disgusted client
D. Moodley
Listen I am now getting tired. You guys are using up all my energy. Please Nikki give a call. I sent you an email but to no avail. You call me on the 11 Sept 2023 and promised to call me back in 4 days. You said you are forwarding my documents to your manager for approval of my refund. Up to date no response. Since then I received about 3 of these letters....
Hope you are well.
* I don't know what to do now. Your guys are arrogant. You not going to take my hard earned money and get away with it.
I'm now deciding to escalate this complaint to the ombudsman of the underwriter of your funeral policies, the consumer council and my attorney. South Africans need to know who they dealing with.
Disgusted client
D. Moodley