CG
Carrie G
1 reviews | Active since Nov 2013
20 Aug 2019, 08:54
No response, poor service, I will spread the word not to use Finchoice
I am extremely annoyed with Finchoice. Every time I have an issue and I email them, I receive an automated response and I never get a response again there after. You call them using your time and money and they promise to call you back with feedback which never happens, their staff lie and you get multiple different stories from different people every time and you never actually get any help. For someone who had been a client for a long time, it is very disappointing and I intend on cutting all ties and telling everyone I know how poor the service is so that none of us make use of their very poor services again.
Helpful (0)
Replies (7)0
Replies (7)
Finchoice's replyOfficial
20 Aug 2019, 12:38Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
Finchoice's reply20 Aug 2019, 12:38
Official
Good day,
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and for one of our customer service consultants to contact you shortly.
The finchoice team
CG
Carrie G's updateReviewer Update
20 Aug 2019, 14:17You cannot reach me on my cell phone I work in a Call Centre. I am not allowed to use my cell phone at work. That is why I emailed. Why can you not just respond to my email instead?
CG
Carrie G's update20 Aug 2019, 14:17
Reviewer Update
You cannot reach me on my cell phone I work in a Call Centre. I am not allowed to use my cell phone at work. That is why I emailed. Why can you not just respond to my email instead?
CG
Carrie G's updateReviewer Update
21 Aug 2019, 07:48Still no response to my emails? This is truly pathetic. You strive to ensure every customer is satisfied with your service? This is just lip service it is nonsense you post here so that it looks like you are doing something when in fact you are not. I sent through my payslip to update my details for mobimoney and I sent a request to both email addressed info@ and docs@ and 3 days later still no reply I cant access any funds. It is joke trying to communicate with your company but I bet you will have no issues when it comes to collecting your installment. I expect a response to my emails sent from ***
or I will take this matter further.
or I will take this matter further.
CG
Carrie G's update21 Aug 2019, 07:48
Reviewer Update
Still no response to my emails? This is truly pathetic. You strive to ensure every customer is satisfied with your service? This is just lip service it is nonsense you post here so that it looks like you are doing something when in fact you are not. I sent through my payslip to update my details for mobimoney and I sent a request to both email addressed info@ and docs@ and 3 days later still no reply I cant access any funds. It is joke trying to communicate with your company but I bet you will have no issues when it comes to collecting your installment. I expect a response to my emails sent from ***
or I will take this matter further.
or I will take this matter further.
CG
Carrie G's updateReviewer Update
21 Aug 2019, 09:10Are you guys for real? You respond to an OLD query and not the query I am complaining about? And then you tell me YOU had a technical error on your system that resulted in my account being in arrears. I paid the outstanding airtime balance immediately as I have NEVER skipped a payment and made sure everything was up to date. Now I am told that I cannot use the facility for 3 MONTHS because of my account having been in arrears when it was NOT EVEN MY FAULT? And then I don't get ANY response on the emails I sent regarding updating my mobimoney? Seriously how do you guys even manage to do business?
CG
Carrie G's update21 Aug 2019, 09:10
Reviewer Update
Are you guys for real? You respond to an OLD query and not the query I am complaining about? And then you tell me YOU had a technical error on your system that resulted in my account being in arrears. I paid the outstanding airtime balance immediately as I have NEVER skipped a payment and made sure everything was up to date. Now I am told that I cannot use the facility for 3 MONTHS because of my account having been in arrears when it was NOT EVEN MY FAULT? And then I don't get ANY response on the emails I sent regarding updating my mobimoney? Seriously how do you guys even manage to do business?
CG
Carrie G's updateReviewer Update
22 Aug 2019, 12:46I got an email yesterday which didn't make sense and I was promised feedback which I still have not received. When I called and set the debit order for the money which has been confirmed via email was a technical error on your side did not go off, I was promise everything would be sorted by the Monday. It was not. I have also sent through my payslip to have my mobimoney updated and have also had NO FEEDBACK on when this will be updated and when I can use the facility again. Now I have NEVER skipped a payment and I have on several occasions settled EARLY so I feel I am a good client. I want answers on when I can access my mobimoney again and why you are stalling answering me and giving me feedback. I want these answers today because I am going to the consumer council about your poor treatment and lack of feedback.
CG
Carrie G's update22 Aug 2019, 12:46
Reviewer Update
I got an email yesterday which didn't make sense and I was promised feedback which I still have not received. When I called and set the debit order for the money which has been confirmed via email was a technical error on your side did not go off, I was promise everything would be sorted by the Monday. It was not. I have also sent through my payslip to have my mobimoney updated and have also had NO FEEDBACK on when this will be updated and when I can use the facility again. Now I have NEVER skipped a payment and I have on several occasions settled EARLY so I feel I am a good client. I want answers on when I can access my mobimoney again and why you are stalling answering me and giving me feedback. I want these answers today because I am going to the consumer council about your poor treatment and lack of feedback.
CG
Carrie G's updateReviewer Update
22 Aug 2019, 15:37I want to settle both of my accounts tomorrow in full and I want confirmation you WILL NOT debit my account at month end. I want this in writing today and then I want to cut all ties with you. I have sent an email and expect a response before I leave work today
CG
Carrie G's update22 Aug 2019, 15:37
Reviewer Update
I want to settle both of my accounts tomorrow in full and I want confirmation you WILL NOT debit my account at month end. I want this in writing today and then I want to cut all ties with you. I have sent an email and expect a response before I leave work today
CG
Carrie G's updateReviewer Update
23 Aug 2019, 08:44I have settled both accounts in full and have sent proof of payment via email. I expect that I will get a response confirming that I do not owe you any more money and that NO debits will go off my account at month end. Then I don't have to have anything more to do with you.
CG
Carrie G's update23 Aug 2019, 08:44
Reviewer Update
I have settled both accounts in full and have sent proof of payment via email. I expect that I will get a response confirming that I do not owe you any more money and that NO debits will go off my account at month end. Then I don't have to have anything more to do with you.