KK
Koketso K
1 reviews | Active since Sept 2023
24 Nov 2025, 13:24
No response or update
FinChoice has been extremely unprofessional and unresponsive. I submitted my UI19, retrenchment proof, and ID copy on the 21st, yet I have not heard anything back.
My loan includes credit life insurance, which means in cases like loss of employment, the account should be reviewed and covered. It is unfair and stressful to be ignored during such a difficult time.
FinChoice needs to improve their communication and honour the credit life benefits they charge customers for. I am still waiting for a response.
Helpful (0)
Replies (3)0
Replies (3)
Finchoice's replyOfficial
24 Nov 2025, 13:32
Hi Koketso K,
Your feedback is greatly appreciated. We always want to make sure our customers feel supported, and we apologize if this was not your experience. We’ll be investigating your query and will do our best to resolve it promptly.
The FinChoice Team
Your feedback is greatly appreciated. We always want to make sure our customers feel supported, and we apologize if this was not your experience. We’ll be investigating your query and will do our best to resolve it promptly.
The FinChoice Team
Finchoice's reply24 Nov 2025, 13:32
Official
Hi Koketso K,
Your feedback is greatly appreciated. We always want to make sure our customers feel supported, and we apologize if this was not your experience. We’ll be investigating your query and will do our best to resolve it promptly.
The FinChoice Team
Your feedback is greatly appreciated. We always want to make sure our customers feel supported, and we apologize if this was not your experience. We’ll be investigating your query and will do our best to resolve it promptly.
The FinChoice Team
KK
Koketso K's updateReviewer Update
24 Nov 2025, 13:52It’s extremely frustrating that your consultants keep calling me and suggesting I borrow money from family just to pay off a loan that was covered by credit life. I submitted my retrenchment documents, yet instead of assisting me with a valid claim, I’m being pushed deeper into debt. It feels like the focus is not on helping customers during genuine financial hardship, but rather on collecting payments at any cost. I expect proper assistance with my credit life claim, not pressure tactics. I’d appreciate it if this matter can be handled correctly and urgently.
KK
Koketso K's update24 Nov 2025, 13:52
Reviewer Update
It’s extremely frustrating that your consultants keep calling me and suggesting I borrow money from family just to pay off a loan that was covered by credit life. I submitted my retrenchment documents, yet instead of assisting me with a valid claim, I’m being pushed deeper into debt. It feels like the focus is not on helping customers during genuine financial hardship, but rather on collecting payments at any cost. I expect proper assistance with my credit life claim, not pressure tactics. I’d appreciate it if this matter can be handled correctly and urgently.
Finchoice's replyOfficial
27 Nov 2025, 12:13
Good day Koketso,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply27 Nov 2025, 12:13
Official
Good day Koketso,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team