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Ilona M

1 reviews | Active since Sept 2017

14 Sept 2017, 17:48

No response on an email send containing proof of payment

I was under debt review totaly gone wrong. I ended up phoning my own debt collectors to find out my balances and trying to arrange further payments. In June 2017 I phoned Finchoice to get my balance and banking details. 30 June I made an eft payment and with no agreement my bank account was debited with an amount. Now I get up to 4 phone calls a day stating I never paid. On 5 July 2017 a consultant acknowledge that the account number do belong to the company but I wasnt suppose to make the payment into the account. I reverse debit orders from them every month ever since and no one gave me feedback on my email and my payment is not aknowledged. I am blocking their numbers everyday but they seems to have a load of them. What do I do as this is realy working on my nerves and standing in the way of me making a last payment to them

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Replies (2)
Finchoice
Finchoice's reply15 Sept 2017, 07:17
Official

Good day

Thank you for writing to advise us of your concerns.

We regret any inconvenience caused. Your matter is a priority for us and is currently receiving our full attention. We will contact you soon.

Kind regards
FinChoice Team

IM
Ilona M's update04 Oct 2017, 14:56
Reviewer Update
Good day Finchoice Team, This will be the very last time I try and resolve a matter that could have been done and over with a long time ago. Yes I do owe you and yes I do want to finish paying you but not what I should not. In June when I contacted you my balance on my loan was R421.84. At the end of June 2017 I made a payment of R221.84. What is my balance now? If I have my maths correct it cannot be R472 like you are debiting my bank account. Your consultants/call centre personnel are not honest. How can you give a client an EasyPay number and you know a debit order is also schedulded. Yes I blocked all your numbers because the people phoning is rude and do not have any manners. I will not be spoken to in that way. It is not my fault that it took you almost 3 months to acknowledge the payment I made. I want a solutions or I will find someone who will help me resolve my situation