No Response After Settling My FinChoice Account

I am extremely disappointed and frustrated with FinChoice and their collections agency, ARA.

FinChoice offered me a settlement discount, which I accepted and paid in full through ARA Collections. Raising the settlement amount was not easy at all, and my family had to assist me financially so that I could settle this account and move forward.

Since making the payment, I have been repeatedly calling and sending emails requesting my paid-up letter and confirmation that the account has been updated. Unfortunately, I have received little to no response from either FinChoice or ARA.

What is even more concerning is that the balance on my account still reflects the same amount as before, despite the settlement payment being made. This is unacceptable and deeply stressful.

I fulfilled my side of the agreement in good faith, and all I am asking for is:

* My paid-up/settlement confirmation letter * The account balance to be updated correctly * Proper communication and assistance

The lack of response and accountability is affecting my mental and emotional well-being. I hope this matter can finally receive urgent attention and be resolved professionally.