LM
Lorraine M
1 reviews | Active since Apr 2015
06 Nov 2024, 08:27
NO RESPONSE
I am under debt review, now I did open a different account as requested by the debt review company and switched my salary. However some unexpected funds were paid into my old bank account and Finchoice ran a debit order and deducted from the funds received.
Now I trying to get those funds back is impossible, I call them but the department never take my calls and the IVR informs me to send an email, the turnaround time is 2 working days.
I sent an email last week and have yet to receive a response. My debt counselor also sent an email and again NO RESPONSE!
I a under debt review as I am struggling financially, this is a MAJOR set back and I need those funds BACK ASAP.
Helpful (0)
Replies (6)0
Replies (6)
Finchoice's replyOfficial
06 Nov 2024, 12:46
Hi Lorraine M,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
Finchoice's reply06 Nov 2024, 12:46
Official
Hi Lorraine M,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.
Please allow us to investigate your query and resolve it.
The FinChoice Team
LM
Lorraine M's updateReviewer Update
06 Nov 2024, 13:01Good day,
I will allow you to Investigate bit would appreciate confirmation of the turn around time.
I will allow you to Investigate bit would appreciate confirmation of the turn around time.
LM
Lorraine M's update06 Nov 2024, 13:01
Reviewer Update
Good day,
I will allow you to Investigate bit would appreciate confirmation of the turn around time.
I will allow you to Investigate bit would appreciate confirmation of the turn around time.
LM
Lorraine M's updateReviewer Update
08 Nov 2024, 18:52SOMEONE NEEDS TO RESPOND TO MY EMAIL!!!!!!!!!!!!!!!!!!!!!!!!!!
I NEED MY REFUND!
THEY ONLY RESPONDED AFTER INITIAL COMPLAINT, I REP**** TO THEIR EMAIL AND ITS BEEN RADIO SILENCE SINCE DISPITE FOLLOW UP's!!!!!!!!!!!!!!!!!!!!!
I NEED MY REFUND!
THEY ONLY RESPONDED AFTER INITIAL COMPLAINT, I REP**** TO THEIR EMAIL AND ITS BEEN RADIO SILENCE SINCE DISPITE FOLLOW UP's!!!!!!!!!!!!!!!!!!!!!
LM
Lorraine M's update08 Nov 2024, 18:52
Reviewer Update
SOMEONE NEEDS TO RESPOND TO MY EMAIL!!!!!!!!!!!!!!!!!!!!!!!!!!
I NEED MY REFUND!
THEY ONLY RESPONDED AFTER INITIAL COMPLAINT, I REP**** TO THEIR EMAIL AND ITS BEEN RADIO SILENCE SINCE DISPITE FOLLOW UP's!!!!!!!!!!!!!!!!!!!!!
I NEED MY REFUND!
THEY ONLY RESPONDED AFTER INITIAL COMPLAINT, I REP**** TO THEIR EMAIL AND ITS BEEN RADIO SILENCE SINCE DISPITE FOLLOW UP's!!!!!!!!!!!!!!!!!!!!!
Finchoice's replyOfficial
09 Nov 2024, 09:10
Hi Lorraine M,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply09 Nov 2024, 09:10
Official
Hi Lorraine M,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
LM
Lorraine M's updateReviewer Update
09 Nov 2024, 09:21THIS IS A JOKE. NOOOOOOOOOOOOO IT HAS NOT BEEN SOLVED. I WANT A RESPONSE TO MY EMAIL TO THE USELESS TEAM LEADER AND MY REFUND!!!
LM
Lorraine M's update09 Nov 2024, 09:21
Reviewer Update
THIS IS A JOKE. NOOOOOOOOOOOOO IT HAS NOT BEEN SOLVED. I WANT A RESPONSE TO MY EMAIL TO THE USELESS TEAM LEADER AND MY REFUND!!!
Finchoice's replyOfficial
18 Nov 2024, 11:22
Hi Lorraine M,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Finchoice's reply18 Nov 2024, 11:22
Official
Hi Lorraine M,
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team
Our records indicate that your query has been resolved. If not, please let us know so that we can fully address your concern.
The FinChoice Team