NO RESPONSE

Good day

I have requested a paid up letter from finchoice for an account that was supposed to be closed in December 2017 effective 31/03/2018. The guy i spoke to said it will take about 2 hours in order for me to receive the paid up letter and its been two days already and to date i havent received anything. I desperately need this letter urgently. My reference number received to tell me that my query was resolved is as follows 258333 and i dont think it was resolved if i still havent received any feedback.

I need a response and i need my paidup letter as soon as possible

Looking forward to your response