No reaponse

<p>I was recently retrenched and I called Finchoice for the personal loan I have with them. They said I should send the documents to the same e-mail address I used when applying for a personal loan. When I call the consultants say I should e-mail the documents and I do it and no response from them. This has been going on for the past 2 months. I don't have any missed payments, is this what happens to loyal clients?</p>