No FINCHOICE just a WRONGCHOICE!

FINCHOICE is the WRONGchoice - they tried to deduct earlier than they should which then resulted in a bounced payment - I then logged onto my account later that day to get information where I can make payment - so I then made this payment as IMMEDIATE then was told to pay an extra amount which I did not understand but made it anyway also IMMEDIATE - low and behold - 4 days later (after both these payments reflected) did they deduct not once but TWICE and not even the proper amounts - I call them the 1st agent so useless couldnt even put two words together and did not know how to assist me and tells me I must phone back next day I eventually hung up on him - I emailed 3 different emails plus the CO who still has not bothered to assist as it is against the law to double deduct on one instalment amount - regardless useless customer service MR Craig Whittaker! After still no response I Phone Back AGAIN - lovely agent obviously not her fault helped me , Refund will be processed BUT it will take 72HRS!!! 72 blooming hours to get my own money back that wasnt even suppose to be taken off - ALL my other debit orders bouncing due to these people Bank charges that wont be refunded by them either!! - clearly now fuming - 1 person eventually answers to an email - IF my refund gets approved it will be refunded ( woman you sitting with 3 payments on 1 instalment) go figure - it will take 24-48 HRS - NOW here we are choice people still no refund - Never ever will I make use or refer anyone to you ever again!!! But thank you though for my extra bank charges on my reversals I truely appreciate the lack of service and care!!