No feedback on loan application but debit order mandate already sent and accepted

Item: Finchoice
Rating: 2
Author: Thandokazi M

I'm still waiting for the outcome of my loan application two days after submitting proof of income documents and bank statements.

In addition, Finchoice has already sent a debit order mandate for first installment next month, which I have accepted but no response on outcome and no money in my account.

I would just appreciate feedback, whether negative or positive on my application.

Helpful (0)

Replies (2)

Finchoice's replyOfficial

23 Dec 2024, 07:53

Good day Thandokazi,
We appreciate your feedback. We strive to ensure that every customer is satisfied with our service, and we apologize for any inconvenience we may have caused you.

Please allow us to investigate your query and resolve it.

The FinChoice Team

Finchoice's reply23 Dec 2024, 07:53

Official

Thandokazi M's updateReviewer Update

23 Dec 2024, 22:15

Thanks so much to the Finchoice team. My spam filter prevented me from receiving their follow up calls.
They called and they finalised my application.

The prompt response is really appreciated.

Thandokazi M's update23 Dec 2024, 22:15

Reviewer Update

Thanks so much to the Finchoice team. My spam filter prevented me from receiving their follow up calls.
They called and they finalised my application.

The prompt response is really appreciated.