NM
Nicole M

1 reviews | Active since Mar 2018

07 Jan 2022, 08:30

No feedback. No end in sight.

I'm still waiting on a response.

I have all the documentation to prove I don't owe FinChoice anything.

The call centre agent I spoke to once, a while back, even said the account number is correct.

Where did the money go to when I used the details FinChoice gave me?

I am due all the money they have deducted after the loan was settled.

When will I get this money back?

I don't email the call centres anymore and most, not all, most of them, are condescening.

Why would I be adamant of paying off a loan when I didn't?

Obviously I would like caught for a lie. But to tell me I'm lying when I have ample proof I'm not?

This is ridiculous.

The person whom responded to the message I typed here on the 30th December, has not provided me with any sort of feedback.

This is a new year for goodness sake.

Sort this out asap.

I will resend all the proof I have and all the emails I sent and the responses I received.

Sort this out asap.

0
Replies (1)
Finchoice
Finchoice's reply07 Jan 2022, 11:44
Official
Good day,
 
We thank you for your feedback. We strive to ensure every customer is satisfied with our service, and we apologise for any way in which we may have inconvenienced you. Allow us to investigate your query and have it resolved.
 
The finchoice team